Head of Volunteer Support and Services – FCN The Farming Community Network

• Key purpose: • Working as a pivotal member of senior management within a small team, this role is central to ensuring that FCN is able to continue the development of its services, governance and internal structures whilst ensuring day-to-day operations remain compliant, responsive and efficient. • At a strategic level, the Head of Volunteer Support and Services will work with the CEO and other colleagues to define the key business processes which support FCN’s strategic direction, whilst maintaining functional responsibility and management over Helpline Services, volunteer outreach support, compliance, health and safety, safeguarding and GDPR requirements. • FCN has grown as an organisation in terms of beneficiaries and the number of volunteers, which is now over 400 individuals who help in various roles. The Head of Volunteer Support and Services along with Regional Support Officers will have responsibility and management of safeguarding volunteers and clients, which is a key priority for FCN. • You will also be supporting, motivating and inspiring volunteer groups and helping to develop the reputation of FCN across the country. Key responsibilities: Strategic • Support the Chief Executive Officer to identify, plan and deliver on FCN’s initiatives necessary to support the strategic direction of the charity via the effective management of operational Helpline and volunteer support services, including effective/consistent case file management. • Overall responsibility for function of Helpline Services (telephone and email) and local case support, working with other colleagues. • Work with other colleagues to oversee the rollout of a comprehensive and high-quality training package for volunteers. • To ensure accurate data and information is being gathered, collated and monitored, working with staff team members, and to contribute to the provision of inputs to key Trustee meetings and strategic event days. • Translation of key strategic outputs or contractual agreements into operational policies and procedures, including the implementation and monitoring of these. • Working with colleagues to help upskill volunteers at a local level. • Ensuring financial sustainability of FCN groups, supporting them and Regional Support Officers in the creation of their annual budget and monitoring of performance against that budget throughout the year. • Regular liaison with the Finance and HR Manager and Chief Executive Officer to develop & manage budgets. • Working closely with colleagues in Wales, Scotland and Northern Ireland, which will have a different approach to volunteering and service provision. • Line manage a team of 12 (mostly part-time), agreeing, monitoring and evaluating the number of hours worked each month, where applicable. • Developing and sharing best practice across all county groups. • Ensure that all volunteers and staff understand and comply with current GDPR and ensure that pastoral supervision is available to all volunteers and staff. • Ensure that FCN strategic priorities relating to the Helpline are translated into operational deliverables and work towards FCN receiving Helpline Standard (or equivalent) accreditation. • Provide regular reports and data analysis to the CEO and management team. Functional • To support the Chief Executive Officer and provide management oversight on matters relating to the provision of Helpline and IT case work systems, software and equipment. • To assist management oversight of the recruitment, induction and training of staff and volunteers, working alongside other colleagues. • To provide management oversight of the development and implementation of new administrative and information systems. • Support the operational delivery and development of FCN’s farm support services including Helpline and volunteer case work. • Coordinate the regular review of service provision to FCN to ensure that occupational / volunteer standards and requirements are maintained. • To ensure FCN policies and procedures are up-to-date, fit-for-purpose and utilised across the charity by staff and volunteers.