Agricultural & Farming Jobs
Based at the head office, in the Midlands, you will be responsible for the general administration of the aftersales processes (Service & Parts) reporting to the Aftersales Manager of this specialist Farm Machinery business. You will be supporting the Engineers. The position is a hands-on administration and practical role supporting all areas of the aftersales business, previous Agricultural Engineer or Service experience is required.
You will be responsible for:
Parts:
Creating, generating, and compiling routine reporting documents for the UK parts business, consulting with the UK parts team, and head office colleagues.
Generating Parts KPI’s.
Attending regular weekly parts meetings and in the absence of the Aftersales Manager, report to the head office parts team: Parts order intake progress, Parts invoicing progress, 3rd Party sales order portfolio and invoicing status.
Invoice third party orders to dealers. Process credits/returns of third-party orders.
Request and check quarterly/annual commissions payments from third party suppliers.
Co-ordinate parts returns. Arrange return of parts, processing credits to dealers and keeping detailed records of items for return.
Process parts price claims.
Generate, with the assistance of the parts team, routine parts information letters and bulletins.
Issuing of the monthly/quarterly dealer parts bonus letters and statements.
Consult with third party suppliers.
Place FOC and internal parts orders on behalf of parts, sales and service departments and produce month-end reports of the orders for the Financial Controller.
Support dealers with general parts enquiries.
Consult with colleagues in UK and EU on parts enquires and parts claims.
Send letters, newsletters, emails to dealers.
General administration support.
Service:
Monitor product recall progress and status, and report results to the Aftersales Manager, Area Service Managers, and dealers.
Dealer Tractor Management process.
Warranty KPI.
Co-ordinate warranty parts returns, arrange return of parts, create proforma invoices for customs processes and organise shipments.
Release safety and service recalls to network of dealers (includes checking recall notices received for accuracy and language, producing supporting letters and spreadsheets).
Chase up safety and service recalls with dealers.
Support training processes, preparation, and administration.
Assist presenting training courses.
Invoice service training courses.
Support dealers with standard warranty and extended warranty registrations.
Consult with colleagues in UK and the EU on service enquiries.
Send letters, newsletters, emails to dealers.
Create user accounts.
Other general administration support.
Generate, with the assistance of the service team, routine service information letters and bulletins.
Answer main line telephone with other admin staff.
Skills:
You will have / be…
Dealership / service department / Agricultural Engineering experience is required.
Excellent technical, admin and organisational skills.
IT literate – Microsoft, SAP, Excel, Dealer Systems.
Engineering or technical background.
Excellent communication skills – able to relay information accordingly.
Great team-player.
Forklift operator experience – beneficial but not essential.
Benefits:
- Paying circa £35,000 basic salary, depending upon experience.
- BUPA health cover, with the option to add on family members.
- 25 days annual leave plus bank holidays.
- Death in service.
- Excellent company pension scheme.
Interested?
Contact: Sophie@agriFJ.co.uk quoting ref 38703 SA
